At Jyoti’s Fashion House, we strive to ensure you are completely satisfied with your purchase. If, for any reason, you are not happy with a product, we offer a simple and hassle-free Return & Wallet Credit Policy.
Return Eligibility
You can request a return if:
The product is unused, unwashed, and in its original condition.
The product tags and packaging are intact.
The return request is made within 7 of delivery.
The product is not part of non-returnable categories (e.g., innerwear, personalized items, sale/clearance items).
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Return Process
Initiate Return Request:
Contact our Customer Support at jyotisfashionhouse@gmail.com or call 8799796003 within 7 days of receiving the product.
Pickup/Return Shipping:
- For eligible locations, we will arrange a pickup.
- If pickup service is unavailable, you may need to self-ship the product to our address.
Product Inspection:
Once we receive the product, it will undergo a quality check.
Refund Policy — Wallet Credit Only
We do not offer direct cash/bank refunds.
After a successful return & product inspection, the refund amount will be credited to your Jyoti’s Fashion House Wallet.
You can use this Wallet balance for future purchases on our website.
Wallet credits are typically processed within 5-7 working days after the return is approved.
Important Notes:
Shipping charges (if any) are non-refundable.
If the return does not meet our conditions, the product will be sent back to you, and no wallet credit will be issued.
Wallet credits are non-transferable and cannot be encashed.
Products bought during special promotions, discounts, or sales may not be eligible for returns unless they are damaged/defective.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us within [48 hours] of delivery with clear photos of the item. We will arrange for a replacement or issue a Wallet credit, as per availability.
Contact Us
For any queries regarding Returns & Wallet Refunds, reach out to:
Jyoti’s Fashion House
Email: jyotisfashionhouse@gmail.com
Phone: 8799796003